Shipping + Delivery
General Shipping Information
We know what it is like waiting for something you NEED; our shipping methods are designed to get your items to you as fast as possible.
We aim to have all items shipped within 24 hours of your order. However, we do not ship on weekends or public holidays, so any orders placed on a Friday afternoon/Saturday/Sunday will go out the following Monday.
Once we have picked and packed your order and the courier has picked it up, a tracking number will be sent to you so you can follow its progress.
Once your items have been shipped, they become your property and responsibility. If a product arrives damaged or is misplaced, it is your responsibility to liaise with New Zealand Post or the shipping agent responsible.
No refunds or replacements will be given for products missing or damaged in transit. However, we will provide you with all the necessary information to make your claim.
Shipping Costs
Shipping within NZ is $7 for all orders under $100, we currently off FREE shipping for orders over $100
Covid19 + Shipping
Please note that due to COVID-19, there is the potential for delays with shipping. While we aim to provide all customers with accurate delivery time frames, there may be circumstances where delivery is delayed because of events beyond our control.
If this happens, we will do our best to arrange for your order to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of the delay.
International Shipping
If you live outside of New Zealand and wish to purchase a product from Mudita Store, please email hello@muditastore.co.nz with details of your delivery location, and we will provide you with a shipping quote.
